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01The desk

Every request type, its own line.

Agents grant access. IT keeps admin.

Self shows which service desk requests your agents can close alone.

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01The desk

Every request type, its own line.

9,800Requests in one month

7,020 CLOSED · 6/7 LINES RUN

  1. 01

    Seven lines leave one desk.

  2. 02

    Resets run straight through.

  3. 03

    Access runs on Sample.

  4. 04

    Spoofed reset: execs to Review.

  5. 05

    Admin stops at the engineer.

  • Software accessSample
  • Laptop provisioningOwn
  • Password resetsOwn
  • Executive resetsReview
  • Admin accessDo Not Delegate
  • Incident triageReview
  • Acquired company directoryInsufficient Evidence

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Software and IT | Self